Our Approach

From day one, you’ll have access to NaviCare's professional services, implementation and training consultants, a friendly support team, helpful resources, user forums and a Help Desk to ensure a smooth transition and your ongoing success.

It is our highest priority to ensure minimal disruption to your delivery of care throughout the software implementation process.

Planning for success

A smooth implementation of NaviCare software is made possible by ensuring each implementation phase has a clear set of goals and outcomes. Each phase is managed carefully ensuring consistent communication with the client’s project team and identified stakeholders.

With these valuable insights, we develop a comprehensive Implementation Planning Study, which is tailored exclusively for your organisation. The study enables us to highlight any possible risks and challenges, recommendations, opportunities, success factors, key milestones and proposed critical paths for the project.

Training based on your organisation’s needs

NaviCare provides much more than software. We’re committed to offering you and your team the highest quality training and ongoing guidance and support – from computer basics right through to using the most powerful features of our products.

One of the greatest challenges associated with the implementation of new technology is the fear of change from the staff member’s point of view. We understand that to successfully facilitate change, a dedicated change management approach with appropriate communication, training and ongoing support for staff is essential.

 

SSC's Data Protection Guide

ICO Registration Number : Z2780333

The primary legislation that protects individual’s rights in relation to how their personal information is used is the Data Protection Act (1998) (DPA). In DPA terms, care providers are ‘data controllers’ and Software Solutions Centre are ‘data processors’. At Software Solutions Centre we have taken a number of steps to ensure our compliance with the DPA, including:

  • Publication of the Software Solutions Centre Privacy Notice (which describes the ways in which we use personal information); and
  • Registering with the Information Commissioners Office. Our register entry can be viewed at the Information Commissioners website by searching for ‘Software Solutions Centre’ in the ‘name’ field.

As required by law, access to personal information can be requested by making a ‘subject access request’ to the data controller (usually the care provider). If required, Software Solutions Centre can assist the data controller to provide this information, but this may come at a small cost.